Privacy Policy

Privacy Policy

Your privacy is fundamental to the therapeutic relationship. This Privacy Policy explains how Papillon Counseling and Consulting collects, uses, and protects your personal and health information when you visit this website or engage with our services. By using this website, you agree to the practices described below.

Information We Collect
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, or any other information submitted through contact forms or appointment requests.

We may also automatically collect certain information about your device, including your IP address, browser type, time zone, and browsing behavior on this website.

How We Use Your Information
We use the information we collect to:

  • Provide and operate our services

  • Respond to inquiries and appointment requests

  • Improve the functionality and user experience of our website

  • Communicate with you when necessary

Third Party Services
Papillon Counseling and Consulting uses SimplePractice, a HIPAA-compliant electronic health record (EHR) and practice management platform, for scheduling, clinical documentation, telehealth, and payment processing. SimplePractice is bound by a Business Associate Agreement (BAA) in accordance with HIPAA requirements. You can review SimplePractice's privacy practices at www.simplepractice.com. We do not sell your personal information to any third party.

Data Retention
Clinical records are retained in accordance with Maryland state law and the licensing requirements governing Licensed Clinical Social WorkerWe retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy.

Your Rights
Depending on your location, you have the right to:

  • Access your personal health information

  • Request corrections to inaccurate records

  • Request restrictions on certain uses or disclosures

  • Receive a copy of our Notice of Privacy Practices

  • File a complaint with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated — without fear of retaliation

To exercise any of these rights, please contact us directly.

Minors
This website is not directed at children under the age of 13. If you are seeking services for a minor, additional consent and privacy considerations will be addressed during the intake process in accordance with Maryland law.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact
If you have any questions about this Privacy Policy, please contact us at: info@papillon-counseling.com